Delete or close your account

You cannot delete your account yourself in the game. To close it or have your data deleted, you send a request to support and they handle it. Nothing is deleted the moment you ask.

What the game offers

The menu has no delete, close or reset option. Under Setting → More → Account you can link a Google account, and you can tap Sign Out. Signing out only logs you out of this device. It does not close or delete anything.

You can also simply stop playing. The Terms say you may stop using XLords at any time.

How to request closure or deletion

1. Open your profile and copy your player ID next to ID. It looks like #12345. Only you can see it. Tap the ? next to it to read why.
2. Open the menu, tap the Setting icon, and in the More panel tap Support. This opens Contact Support.
3. In New request, write a Summary such as “Close my account” and a Description with:
   • the words “close my account” or “delete my data” (they are different, say which you want),
   • your player ID,
   • how you sign in (Google, Telegram, or another way),
   • why, if you want to tell us.
4. Tap Send Help. Follow the answer under My tickets. See Contact support and track your ticket for statuses and limits.

For privacy requests the Privacy Policy also lists support@xlords.tech as a contact. Name the account in the email (your player ID). Never send a password, a private key or a wallet recovery phrase.

Before you ask

• Withdraw what you want to keep. Check your wallet for USDT or other assets you want to move out. See Withdrawals.
• Pending money matters. The Privacy Policy says account closure depends on identity verification, pending transactions, security holds and legal record keeping. A pending deposit, withdrawal or open dispute can delay it.
• You may have to prove it is you. The Privacy Policy says XLords may verify identity or control of the account or wallet before answering.

What to expect

• No promised time. The Privacy Policy says XLords answers within the period the law requires where you live. This page cannot give a date.
• Some data stays. Transaction, tax and compliance records, and security or anti-cheat evidence, may be kept for as long as the law or abuse prevention requires. Account and gameplay records are kept for a limited period after closure.
• Blockchain records stay forever. Wallet addresses and transactions written on a public blockchain cannot be deleted by XLords.
• Treat closure as final. Nothing in the game or its policies says a closed account can be restored, so ask only when you are sure.
• No refund or compensation comes with it. This page cannot promise either.

Reset to zero

There is no account reset in the game. If you want to start over, you can ask support in the same ticket, but there is no promise it is possible. Closing an account is not a reset.

If something goes wrong

• You cannot sign in, so you cannot open Support. Try the steps in Login and accounts. If you still cannot get in, email support@xlords.tech with your player ID if you know it, the sign-in method you used, and the in-game name.
• “You’ve sent too many support requests. Please try again later.” You can send 5 new tickets per hour. Wait, then reply to the ticket you already have.
• Support has not replied. Add a reply to your ticket. Do not open a second ticket for the same request.