Frequently asked questions
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Quick answer: short answers to the questions players ask most. Each one links to the page with the full steps.
Account
Section titled “Account”How do I start my own guild?
Section titled “How do I start my own guild?”Your Castle must be level 3 or higher, and you must not be in another guild.
- Open the Guild screen. If you are not in a guild it says You are not a member of any guild and shows a Create a Guild button.
- Pick a name (3 to 50 characters) and a tag (up to 4 characters), choose a logo, and confirm.
A Standard Guild has no joining fee, and the game shows no cost for creating one. The name and tag must not already be taken. Emoji are not allowed in the name, tag or slogan. More in Guild basics.
How do I change my name?
Section titled “How do I change my name?”You need a Nickname (User) Changer item in your Bag. The Store sells it at 500 Gems, 500 AURO or 15,000 Guild Coin. AURO pays from your available (unlocked) AURO; if the game says “AURO payments have ended. Your AURO was converted to USDT in your wallet.”, pay with Gems.
- Open your Bag and use the item.
- Enter the new name (at least three letters, numbers or spaces) and confirm.
The name must be free: if another player already uses it, in any capitalization, it is rejected and you keep your old name.
Guild leaders rename the guild with a separate change guild name item from the Store (200 Gems, 200 AURO or 30,000 Guild Coin).
Where do I find my player ID?
Section titled “Where do I find my player ID?”Tap your own avatar on the map to open your profile. The number next to ID (it looks like #12345) is your player ID; tap it to copy. Only you can see it, other players do not. Send it to support when you ask for help with your account, and keep it out of public chats. See Contact support.
How do I change the language?
Section titled “How do I change the language?”Open the Setting menu, then in the More panel tap Language and pick one. The game offers English, Chinese, Japanese, Korean, Russian, Spanish, Vietnamese, Thai, Indonesian, Portuguese and Turkish.
Can I have more than one account?
Section titled “Can I have more than one account?”Using bots or multiple accounts to farm rewards breaks the fair-play rules in the Terms of Service. The Terms also say not to create, operate or coordinate multiple accounts to evade limits, manipulate rewards, conceal misconduct or get an unfair advantage. A suspended account sees Account suspended with an Appeal this decision button and can no longer play. If you are unsure, ask support before you play a second account. To report a player, open a ticket from Contact support.
How do I delete my account?
Section titled “How do I delete my account?”You can ask for account closure by contacting support. It depends on identity verification, pending transactions, security holds and legal record-keeping, so it is not always immediate. Steps: Delete your account.
Why can’t I turn on notifications?
Section titled “Why can’t I turn on notifications?”Open Setting → More → Notification and use the top switch (Browser alerts, or Telegram alerts inside Telegram). If it says “This browser has not allowed alerts yet”, turn it on and accept the browser’s question. If it says “This browser blocked alerts. Allow them in site settings, then turn this on again.”, allow notifications for the game in your browser’s site settings first, then turn the switch on again. Details: Settings and notifications.
I cannot sign in
Section titled “I cannot sign in”See Login and accounts.
Playing
Section titled “Playing”The game will not load, or keeps saying “Reconnecting to the server…”
Section titled “The game will not load, or keeps saying “Reconnecting to the server…””When the Tap to reconnect button appears, tap it. If it still fails, tap Clear cache & reload under it. This clears the game’s cached files and loads a fresh copy. If it keeps failing after that, open a ticket if you can reach the game, or see Login and accounts if you cannot sign in.
Where do I enter a gift code?
Section titled “Where do I enter a gift code?”Open the Store: Gift code is the last tab at the end of the tab row. A new account also sees Have a gift code? on the Choose Your Starter Pack screen.
- Type the code (it looks like
XL-XXXXXXXXXX). - Tap Redeem code. The rewards go to your Bag.
A code works once per account: you see “You’ve already claimed this code.” if you try again. Other messages: “We don’t recognise that code. Check the spelling and try again.”, “This code has expired.”, “This code has already been fully claimed.” Ask whoever gave you the code for a new one in those cases.
I get error 16181 when I try to gather
Section titled “I get error 16181 when I try to gather”It means “War City armies cannot gather resources inside a protected Development Zone.” See Gathering.
How do I move my castle?
Section titled “How do I move my castle?”Use a Transportation item to move your castle to a spot you pick, or Random Relocate for a random one. To move to a different kingdom, use a Migrate Scroll. Full rules: Relocation and migration.
How does a shield work?
Section titled “How does a shield work?”A shield item protects your kingdom from attacks and espionage for the time on the item (4 hours up to 14 days). It cannot counteract ally skills. Stacking rules and what breaks it: Shield.
I am stuck in the tutorial
Section titled “I am stuck in the tutorial”See Tutorial: if you are stuck. You can also reopen the Guide Center from the More panel in the Setting menu.
My hero upgrade, summon or medals did not work
Section titled “My hero upgrade, summon or medals did not work”See Hero upgrade.
Payments and wallet
Section titled “Payments and wallet”My deposit has not arrived
Section titled “My deposit has not arrived”Deposits count after the blockchain confirms them. The wallet shows a message while a deposit is being checked (“We’re checking this deposit. It isn’t in your balance yet.”) or reviewed. Each transfer must reach the minimum on its own: smaller ones are never credited and cannot be refunded, and sending the wrong asset or network loses the funds for good. Details and what to send to support: Deposits.
Why can I not withdraw yet?
Section titled “Why can I not withdraw yet?”Game rewards must reach a minimum before you can transfer them out, and that minimum goes up by 5 of the token after each successful transfer. Money you deposited yourself does not have to wait. See Withdrawals.
What is pending USDT from battles?
Section titled “What is pending USDT from battles?”How do I earn in this game?
Section titled “How do I earn in this game?”You play to grow your castle: build, train troops, fight and finish quests. Rewards you can take out of the game come from battle loot, chests and friend chests, and they are paid in USDT. No amount is guaranteed. Steps and limits: How can I earn USDT in the game? and Withdrawals.
I paid for a pack and did not get it
Section titled “I paid for a pack and did not get it”If you were charged and the items did not arrive, contact in-game support and include what you paid, the token and network, and the transaction hash if you have one. Steps: Pack not received.
My airdrop points changed
Section titled “My airdrop points changed”See Airdrop points.
Support
Section titled “Support”How do I contact support?
Section titled “How do I contact support?”Open the Setting menu, then in the More panel tap Support. Describe what happened, add your player ID and a screenshot, and tap Send Help. Full steps and limits: Contact support.
How do I see support’s reply?
Section titled “How do I see support’s reply?”Support replies appear on your ticket under My tickets, and you also get a mail in your Mail inbox with your ticket summary as the title. There is no pop-up when a reply arrives, so check My tickets or your inbox if you are waiting. Support does not promise a reply time, and a ticket does not guarantee a refund or compensation.
Which links and accounts are official?
Section titled “Which links and accounts are official?”The game runs at game.xlords.tech and the website at xlords.tech. The website links the official X account @xlords_tech and the Telegram channel t.me/xlords_gamefi; the maintenance screen also sends you there for news.
Sign-in only works on the official game addresses, so a copy of the game on another address is not the real one. If you are unsure about a link, do not open it. Never share a password, private key or wallet recovery phrase with anyone, and do not paste them into a ticket. See Login and accounts.
Who runs XLords, and is the game closing?
Section titled “Who runs XLords, and is the game closing?”The Terms of Service and Privacy Policy say XLords is run by “the entity that operates XLords” and do not name a company. Legal and privacy questions go to support@xlords.tech. The game shows nothing about the company’s finances, and a maintenance screen (“The Kingdom Is Under Maintenance”) is not a closure.
The Terms say that if the Services are ever permanently discontinued for commercial or technical reasons, XLords will, where reasonably practicable, give at least 30 days’ notice. Taxes on rewards and purchases are the player’s own responsibility under the Terms.
If something goes wrong
Section titled “If something goes wrong”If your question is not here, or a fix above does not work, send a ticket with your player ID and what you saw: Contact support.